Refund Policy

1. Overview

At Srizelonvormylox, we want you to be satisfied with your purchase. This Refund Policy outlines the terms and conditions for returns, exchanges, and refunds. Please read this policy carefully before making a purchase.

This policy complies with the New Zealand Consumer Guarantees Act 1993 and other applicable consumer protection laws.

2. Return Eligibility

You may be eligible for a return or refund under the following conditions:

• The product is unused, unopened, and in its original packaging
• The return request is made within 30 days of delivery
• You have proof of purchase (order confirmation or receipt)
• The product is not damaged due to misuse or improper storage

For change-of-mind returns, products must be unused and unopened unless otherwise required by law.

3. Non-Returnable Items

The following items cannot be returned:

• Products that have been opened or used
• Products without original packaging or seals
• Products returned after 30 days from delivery
• Products that have been improperly stored or damaged by the customer
• Free promotional items or samples

This section applies to change-of-mind returns only and does not limit your rights where goods are faulty, unsafe, do not match description, or otherwise fail statutory consumer guarantees.

4. Damaged or Defective Products

If you receive a product that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery. We will arrange for:

• A replacement product at no additional cost
• A full refund including shipping costs

To expedite the process, please provide photos of the damaged product and packaging when reporting the issue.

5. Consumer Guarantees

Under the New Zealand Consumer Guarantees Act, you are entitled to a remedy (repair, replacement, or refund) if products:

• Are not of acceptable quality
• Do not match the description provided
• Are not fit for the purpose for which they were sold
• Do not comply with any express guarantees made by us

These statutory rights are in addition to any remedies provided in this policy and cannot be excluded, restricted, or modified by our policy terms.

6. How to Request a Return

To initiate a return, please follow these steps:

• Step 1: Contact our customer service team at contactuse@srizelonvormylox.world with your order number and reason for return
• Step 2: Await confirmation and return authorization from our team
• Step 3: Pack the product securely in its original packaging
• Step 4: Ship the product to the address provided by our team
• Step 5: Provide tracking information for your return shipment

Please do not send products back without prior authorization, as unauthorized returns may not be processed.

7. Return Shipping

For eligible returns:

• Change of mind: Customer is responsible for return shipping costs
• Damaged/defective products: We will cover or reimburse return shipping costs
• Wrong product shipped: We will cover or reimburse return shipping costs

We recommend using a trackable shipping method for all returns to ensure your package can be traced.

8. Refund Processing

Once we receive and inspect your returned product:

• We will notify you of the approval or rejection of your refund
• Approved refunds will be processed within 5-7 business days
• Refunds will be credited to the original payment method
• It may take additional time for the refund to appear in your account depending on your payment provider

9. Partial Refunds

Partial refunds may be granted in the following situations:

• Products returned with signs of use or missing components
• Products returned without original packaging
• Products returned after the 30-day window but within 60 days

Partial refunds do not apply where New Zealand law requires a full remedy for a failure of consumer guarantees.

10. Exchanges

If you wish to exchange a product for a different item, please initiate a return for the original product and place a new order for the desired item. This ensures the fastest processing time for your exchange.

11. Order Cancellations

You may cancel your order under the following conditions:

• Orders can be cancelled within 24 hours of placing them
• Orders that have not yet been shipped can be cancelled
• Once an order has been shipped, it cannot be cancelled and must follow the return process

To cancel an order, contact us immediately at contactuse@srizelonvormylox.world with your order number.

12. Late or Missing Refunds

If you have not received your refund within the expected timeframe:

• First, check your bank account or credit card statement again
• Contact your bank or credit card company, as processing times may vary
• If you still have not received your refund, contact us at contactuse@srizelonvormylox.world

13. Policy Changes

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. The policy in effect at the time of your purchase will apply to that transaction.